If you’re unsure of your size, you can compare your measurements by going to the product's size chart or speak to our stylists via email or our Chat facility in the bottom right hand corner of your page.
Please take into consideration that our clothing runs smaller when compared to big retailers clothing. For this reason we include the clothing measurements on all clothing pieces. If you are slightly bigger than any of the recommended size measurements, we always recommend sizing up, not down, as some of our fabrications are non-stretch.
We are currently an online-based fashion boutique.
By default, our prices are in United States Dollars (USD) as we are an American based boutique, however our website will detect your location and will give you the option to shop in your local currency if preferred. You can change the currency at the bottom of our website footer if you prefer to shop in a particular currency. Please note that shipping prices quoted in our policies are in USD however will convert to your local currency at checkout.
If you return an item for a store credit, please note that all store credits are issued in USD currency only, regardless of whether you originally purchased in USD/CAD/EURO/GBP etc. Your store credit will be issued in the equivalent USD value of your purchase amount less shipping. When you use your store credit, you can choose to checkout in USD or if you prefer to checkout in your local currency once again, your store credit will convert to the equivalent value of the currency you have chosen to checkout in.
The prices within the online store do not include relevant overseas duties and other customs charges you may incur. These costs are imposed by your local customs office and are outside of our control. Please familiarise yourself with your country's customs charges and levies prior to placing an order. The House of CO-KÝ is not responsible if customers are not notified by their country's postal authority that items are awaiting payment of customs duties and taxes.
In the event where a parcel is not claimed or refused by the receiver, the courier will attempt re-delivery. If the courier are unable to arrange a re-delivery, the parcel will be destroyed and abandoned by authorities in the receiver's country. Consequently, there will be no refunds for parcels that are not claimed or refused. In the event that your package is refused and returned to The House of CO-KÝ, any return costs incurred will be the responsibility of the customer and deducted from your store credit refund.
We may repeat styles that are in exceptionally high demand, however only ever in a limited quantity to maintain exclusivity and to minimise our impact on the environment. We recommend ordering your desired outfit right away to avoid missing out. You can subscribe to be notified of a size restock on a sold out product and you will receive a SMS or email immediately if your size becomes available. Please note we do not restock sale items however may receive a size back via customer return, which will then be made available online so we recommend subscribing to be notified.
You can purchase an The House of CO-KÝ gift card here. We offer digital gift cards only. Our gift cards are valid for 1 year from the date of purchase. Please note that store credits which have been issued as a result of returned merchandise are not considered gift cards. Store credits are valid for 12 months from the date of issue.
Unfortunately we are unable to cancel or make any changes to your order once it has been placed. Our dedicated warehouse team always go above and beyond to ensure your package reaches you as quickly as possible, often meaning that your order is picked and packed the moment it comes through. We know you don't want to wait long to receive your package and you shouldn't have to! Please ensure you double check you order details and are completely satisfied with your purchase before you submit it.
Also, any High Risk Fraud orders that we receive and cancel will be subject to a processing fee of $15 USD that will be deducted from the refund amount.
Although we make every effort to keep sufficient stock of items listed on our site, occasionally we do sell out of certain pieces. If this is the case you can Pre-Order that item.
Pre-Orders means that the product currently has to be made/crafted or is out of stock. The benefit of purchasing pre-order items is that you will secure your size without risking the item becoming sold out. These orders take between 4-6 weeks to fulfill. We do not accept cancellation of pre-orders and they are final sale as they are ordered in specially for you. In the event where the item is authorized for a return - only a store credit will be issued, no refunds.
Please ensure you have carefully considered your order and are fully aware of the expected delivery date prior to ordering to avoid disappointment.
To enter a discount or credit note code, copy and paste the code into ‘COUPON/VOUCHER CODE’ box during checkout and hit 'APPLY'. Provided that your order complies with the terms of the offer, the discount will then be taken off your order total. The conditions of the code will show once the code has been applied.
A discount code can also be used in conjunction with a credit note. Simply add both codes at checkout. If you have any difficulty doing so, please email our customer support team to arrange this: email@example.com
Only one of our discount codes can be used per transaction. However, if you have a credit note from a previous order, this can be used in conjunction with a promotional code. Simply enter your Voucher ID and your discount code at checkout and click APPLY. If you experience any difficulty, please contact our customer care team on email for assistance.
Unfortunately we cannot enter a discount code manually after an order has been placed. We also cannot refund you the difference as no changes can be made to an order once it's been processed. Please ensure you apply your discount code correctly at checkout to avoid disappointment. If the offer isn't a flash sale, we suggest saving the discount code for your next order!
Yes, we ship WORLDWIDE. We are an international boutique and ship all over the world via different logistics carriers. Although our head office is based in Florida, United States, we try to ship daily to all destinations worldwide.
We have streamlined our operations and will currently ship most of our orders directly from our manufacturers or closest warehouses from our global partners to minimize transit times and lower our carbon footprint.
We offer FREE Standard Shipping delivery worldwide when you spend $100+ USD. Shipping costs for orders under this amount will be $9.95 USD. View our Shipping Page here for more information.
Our goal is to get your package to you as quickly as possible as we understand nobody likes to wait long for a package to arrive! Shipping times vary based on your location and can be impacted by situations outside of our control.
We endeavour to get all orders out quickly unless its a pre-order style. We do not ship out orders on public holidays. Please allow extra time for shipping during busy sale periods and COVID affected areas.
You can view our shipping information here.
We try to ship all domestic orders via USPS but other couriers may be used. For international orders, other couriers outside of USPS, FedEx, UPS, or DHL may be used. Please use both lines provided for shipping addresses in Puerto Rico and outside of the continental United States.
Once your order has been dispatched, a shipping confirmation will be sent by email. Please verify your spam folder.
Please note that once a package leaves our warehouse, it is in the hands of the third party courier and we lose control of the logistics, it is therefore best to direct any enquiry regarding delays or missing packages directly to the courier. We are limited to what the online tracking information provides us and cannot provide you as much information as the courier would be able to directly.
Allow 1-4 business days for your tracking information to show. In some rare cases, tracking information may not update, but you will still receive your order. You can track your order here.
Our shipping timelines are a general guide only and are not a guaranteed delivery timeframe. Unfortunately we do not provide a refund if your package is delayed in transit and doesn't arrive in time. This delay is out of our control once the package leaves our warehouse. We strongly urge customers to place their order in advance to allow for extra transit days in the event there are delays within the supply chain network or local delivery company.
We know sometimes things don't turn out how you envisioned or a design is simply not your style once you try it on at home. We aim to make sure our customers always love our products, but if you do need to return an order, we have a 14 day returns policy in place for peace of mind. You can read our Returns Policy here for more information.
All returns must be processed through our Online Returns Center Portal here.
Simply enter your order number and the email used when placing your order to get started. Follow the prompts in the Returns Portal and let us know what you would like to return. Remember to input the tracking information once approved and after you have dropped the order at your courier of choice.
All return shipping costs comes at the customers expense, unless the item is deemed faulty by our team.
You can choose to return your items via a carrier of your choice You will be provided our return address once the return request is approved. The House of CO-KÝ is not liable for the loss of an item which is being returned via your own carrier, therefore we recommend that you securely package and return the item using registered mail with tracking.
We are unable to hold stock for exchanges and we will fulfil your exchange request once the return has reached us and has been processed. If the style you have requested for exchange is unavailable you will be issued with an online store credit which will be valid for 12 months. We unfortunately do not provide a refund based on insufficient stock to fulfil your exchange request.
We will send your requested exchange item once free of charge. In the event of additional exchanges, they will need to be shipped back to you at your own expense.
Yes. However, we are unable to extend your store credit if the expiry date has already past and your credit is no longer active. If you require an extension to your store credit, please contact customer care at least one month prior to the expiry to request an extension whilst your credit is still active in our system. We do not extend store credits more than once and it will be your responsibility to use your available credit before the expiry date. Any unused balance will not be refunded or credited when the voucher expires.
We take pride in ensuring items are delivered to you in perfect condition. If you believe your item is faulty upon delivery, please notify Customer Support immediately by lodging a Return Request online here or via the Contact Us page.
Faulty items need to be assessed by our in-house Quality Control team before an outcome is provided. Once the item has been returned and assessed, our team will determine whether your item will be replaced, repaired, credited or refunded.
We are always looking for highly motivated and enthusiastic individuals to join our growing team. If you are obsessed with fashion, styling or have previous experience with the fashion ecommerce industry, we would love to hear from you!
Our head office is based in Florida, United States. Please email your Cover Letter and Resume/CV to firstname.lastname@example.org