Login

Country

Language

Bag

Your bag is empty

Privacy policy

Last updated: January 1, 2026

BY USING OR ACCESSING THE WEBSITE OR SERVICES, YOU ARE ACCEPTING THE PRACTICES DESCRIBED IN THIS PRIVACY POLICY.

1. INTRODUCTION AND CURATED SERVICES

The House of CO-KÝ (“Company” or “we” or “us” or “our”) operates this store and website located at https://www.thehouseofcoky.com/, including all related information, content, features, tools, products, media forms, media channels, mobile websites or applications related or connected thereto (collectively, the "Services").

The House of CO-KÝ is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy is designed to inform you, as a user of the Website and Services, about how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

2. JURISDICTION AND CONSENT TO TRANSFER

The Website and Services are hosted in the United States of America and are subject to U.S. state and federal law. If you are accessing our Website from other jurisdictions, please be advised that you are transferring your personal information to us in the United States, and by using our Website, you consent to that transfer and use of your personal information in accordance with this Privacy Policy.

You also agree to abide by the applicable laws of applicable states and U.S. federal law concerning your use of the Website and your agreements with us. Any persons accessing our Website from any jurisdiction with laws or regulations governing the use of the Internet, including personal data collection, use, and disclosure, different from those of the jurisdictions mentioned above may only use the Website in a manner lawful in their jurisdiction. If your use of the Website would be unlawful in your jurisdiction, please do not use the Website.

3. PERSONAL INFORMATION WE COLLECT OR PROCESS

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified. We may collect or process the following categories of personal information, including inferences drawn from this personal information:

  • Contact Details: Including your name, address, billing address, shipping address, phone number, and email address.

  • Financial Information: Including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.

  • Account Information: Including your username, password, security questions, preferences and settings.

  • Transaction Information: Including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.

  • Communications with Us: Including the information you include in communications with us, for example, when sending a customer support inquiry.

  • Device Information: Including information about your device, browser, or network connection, your IP address, and other unique identifiers.

  • Usage Information: Including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

4. PERSONAL INFORMATION SOURCES

We collect personal information from the following sources:

  • Directly from You: Including when you create an account, register for our service, visit or use the Services, participate in polls, contests, or surveys, or communicate with us.

  • Automatically through the Services: Including from your device when you use our products or services, and through the use of cookies, web beacons, and similar technologies.

  • From Service Providers: Including when we engage them to enable certain technology and when they collect or process your personal information on our behalf (e.g., Shopify).

  • From Partners or Other Third Parties: Including social network credentials or third-party marketing partners.

BY REGISTERING WITH OR USING THE WEBSITE, YOU CONSENT TO THE USE AND DISCLOSURE OF YOUR PERSONALLY-IDENTIFYING INFORMATION AS DESCRIBED IN THIS SECTION.

5. HOW WE USE YOUR PERSONAL INFORMATION

  • Provide, Tailor, and Improve the Services: To perform our contract with you, process payments, fulfill orders, manage your account, facilitate returns, and create a customized shopping experience.

  • Marketing and Advertising: For promotional purposes, such as sending marketing communications by email, text, or mail, and to show online advertisements based on your previous activity.

  • Security and Fraud Prevention: To authenticate accounts, provide a secure shopping experience, and detect/investigate fraudulent or illegal activity. If you register an account, you are responsible for keeping your credentials safe.

  • Communicating with You: To provide customer support and maintain our business relationship.

  • Legal Reasons: To comply with applicable law, respond to valid legal process (subpoenas, law enforcement), and enforce our terms and policies.

6. HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose your personal information to third parties in the following circumstances:

  • With Shopify and Vendors: Who perform services on our behalf (IT, payment processing, data analytics, fulfillment, shipping).

  • With Business and Marketing Partners: To provide marketing and personalized advertising. Our partners use your info in accordance with their own privacy notices.

  • Consent and User Direction: When you request us to share information (e.g., through social media widgets or shipping products).

  • Business Transactions: In connection with a merger, acquisition, or bankruptcy.

  • Legal Obligations: To protect or defend the Services, our rights, and the rights of our users.

7. RELATIONSHIP WITH SHOPIFY

The Services are hosted by Shopify. Information you submit will be transmitted to and shared with Shopify in order to provide and improve the Services. We use certain Shopify enhanced features that incorporate data obtained from your interactions with our Store and other merchants. In these circumstances, Shopify is responsible for the processing of your personal information for these purposes. Review the Shopify Consumer Privacy Policy and Shopify Privacy Portal.

8. COOKIES AND BEHAVIORAL ADVERTISING

We use cookies and similar technologies to provide targeted advertisements.

9. YOUR RIGHTS AND CHOICES

Depending on where you live (including California/USA, EEA/UK, Canada, Australia), you may have the following rights:

  • Right to Access / Know: Request access to PII we hold about you.

  • Right to Delete / Correct: Request erasure or correction of inaccurate PII.

  • Right of Portability: Request transfer of your data to a third party.

  • Right to Opt-Out of Sale or Sharing: We do not sell PII for money. You may opt out of processing for "targeted advertising." We recognize the Global Privacy Control (GPC) signal.

  • UK/EEA Rights: Right to object to processing and withdrawal of consent.

  • California ("Shine the Light"): Residents may request disclosure of info shared with third parties for marketing purposes.

To exercise these rights, email support@thehouseofcoky.com. We will not discriminate against you for exercising these rights.

10. INTERNATIONAL TRANSFERS

We may transfer, store and process your personal information outside the country you live in. If we transfer information out of the EEA or UK, we rely on Standard Contractual Clauses (SCCs) unless the destination is determined to provide an adequate level of protection.

11. SECURITY, RETENTION, AND MINORS

  • Security: No measure is 100% secure. We cannot guarantee "perfect security."

  • Retention: PII is retained for a minimum of seven (7) years to satisfy U.S. federal and state legal, audit, and tax obligations.

  • Minors: The Services are not intended for children. We do not knowingly collect information from children under the age of majority.

12. SEVERABILITY AND CHANGES

  • Severability: If any provision of this Policy is held invalid, the remainder remains in full effect.

  • Changes: We may update this Policy from time to time. Your continued use of the Website after changes constitute acceptance.

13. CONTACT

The House of CO-KÝ Email: support@thehouseofcoky.com Postal Address: PO Box 193763, San Juan, PR, 00919-3763, United States of America