Shipping policy

SHIPPING AND DELIVERY

Shipping

Orders will be shipped Mondays thru Fridays excluding weekends and holidays. Please allow about 1-4 business days for processing time. We try to ship all domestic orders via USPS but other couriers may be used. For international orders, other couriers outside of USPS, FedEx, UPS, or DHL may be used. Please use both lines provided for shipping addresses in Puerto Rico and outside of the continental United States. 

You may experience longer delivery times due to COVID-19, Black Friday, Cyber Monday, or Christmas Season.

The House of CO-KÝ is not responsible for delays with USPS or any other courier used for shipping. After the order has been marked as shipped/picked up by courier we lose control of the logistics.

Incorrect Shipping Information

The House of CO-KÝ is not responsible if a package is not deliverable due to missing, incomplete, or incorrect destination information. Please make sure to enter the correct shipping details when at checkout. If you realize you have made an error, e-mail us as soon as possible explaining the error. However, please understand that if the package has already been shipped we are unable to alter the destination address. The client will be responsible for paying the redelivery costs.

Tracking Your Order

A shipping confirmation will be sent by email once your order is dispatched. Please verify your spam folder. If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 1-4 business days for your tracking information to show. In some rare cases, tracking information may not update, but you will still receive your order. You can track your order here

Refused or Missed Deliveries

Please don’t refuse or miss a delivery. For re-deliveries, the client is responsible for shipping fees and any contact with the courier. Refused or missed deliveries won't be able to get a store credit or a replacement.

Delivered But Not Delivered

If the tracking information confirms that the item has been delivered to your order address but you have not received your order, please contact the shipping carrier for more information. The House of CO-KÝ is not responsible for lost or stolen packages if delivery by tracking is confirmed; the customer assumes responsibility for any loss or damage of items.

Duties, Taxes  & Other Fees

The House of CO-KÝ is not responsible and has no control over custom inspections. Any customs import duties, taxes, fees, or any other charges are the client's responsibility. Customs policies vary between countries, please contact your local customs office for further information.

COVID-19 & Supply Chain Constraints

Due to the ongoing pandemic because of COVID-19 and its effect on the Supply Chain, we have streamlined our operations and will currently ship most of our orders directly from our manufacturers or closest warehouses from our global partners to minimize transit times.

Please note that The House of CO-KÝ is not responsible for:

  • Delays with USPS or any other courier used for shipping. After the order has been marked as shipped/picked up by courier we lose control of the logistics.
  • For products that are lost or damaged in the mail. The USPS or courier used for shipping is responsible once the packages ship.
  • Additional shipping charges if the shipping courier fails to meet their guaranteed shipping times.